Yes, all of our phone systems are NBN compatible. For more information on the NBN, please visit the NBN section of our website. 

Please contact our Australian Customer Support Team and we will organise a technician to come out to your business.

The timeframe for installation varies business to business. Our aim is to get your phone systems installed within 2-4 weeks, barring any setbacks. 

Support is available from 8:30am-5:30pm every day (excluding weekends and public holidays).

We would highly discourage customers in hiring their own technicians as doing so voids the warranty of the phone system and handsets. Red Telecom’s technicians are highly qualified and certified to handle technical issues.

Please provide us with at least two months’ notice before you move. The early notice allows us to provide you with a smooth transition of your Red Telecom services, including IT, copiers and printers, to your new location.

With Red Telecom, you may be able to keep your existing numbers when you relocate. New customers in most situations can also keep their existing numbers when they choose Red Telecom as their telco provider. In any case, Red Telecom will endeavour to keep your number with you. 

A connected office can often mean a messy workplace should your cable management system not be up to par. Red Telecom offers services in managing the cables for your entire office – from the wall all the way to your employees’ desks. Contact Red Telecom for further details and a quote. 

The National Broadband Network (NBN) is a Government (NBN Co) project where the fibre optics will replace the current copper lines for broadband and phone lines nationwide.

If your phone system is older than three years, there is a strong possibility that it will need to be updated to become compatible with the NBN.

1. Landline phones and internet provided over most existing landline networks.
2. EFTPOS machines.
3. Alarm systems and fax machines may also be affected.

source: nbnco.com.au

Quite simply, you will lose access to affected phone line systems or broadband after the disconnection date.

Faster and more reliable internet; online benefits for your business; business efficiency; improved internal and external business communication.

For further benefits of the NBN, please visit the NBN website. 

Dial the station number.

Dial 0.

Press the Hold/Save.

Press the line key flashing.

1. Press Trans/Pgm key while connected to outside party (do not put call on hold first).
2. Dial the station number.
3. Announce the call and/or just hang up.

1. Press DIR
2. Press SPEED key.
3. Press ADD key.
4. Dial speed bin no. (i.e. 00-19).
5. Dial 0.
6. Dial phone number.
7. Press Hold/Save key.
8. Dial name.
9. Press Hold/Save key.

1. Press Trns/Pgm.
2. Press flex button.
3. Dial station number.
4. Press Hold/Save key.

1. Press Trns/Pgm.
2. Press flex button.
3. Press Speed.
4. Dial speed bin number.
5. Press Hold/Save key.

1. Initiate first caller (internal or external call).
2. Press Conf key.
3. Initiate second caller (internal or external caller).
4. Press Conf key twice.

Dial 620, (password = station number + 135*), follow prompts.

1. Unconditional forward: Dial 5541620.
2. Busy/no answer forward: Dial 5544620.

1. a) Unconditional forward: Dial 2541.
   b) Press Speed.
   c) Dial speed bin number.

2. a) Busy/no answer forward: Dial 2544.
   b) Press Speed.
   c) Dial speed bin number.

Dial 254#.

Dial #3 (paging through handset speakers only).

Dial #5 (paging through outside speakers only).

Dial #00 (paging through all speakers).

Dial **.

Dial *7 + STA number.

1. Press Trns/Pgm.
2. Dial 12.
3. Select 01-08.
4. Press Hold/Save key.

1. Press Trns/Pgm.
2. Dial 11.
3. Select 01-08.
4. Press Hold/Save key.

Enables to pick up a call from a ringing handset.

Press DIR key.
Dial 1 (for Private speed dial directory).

OR

Dial 2 (for Public speed dial directory).
Once name is found, press SEND key.

Press LOG key.
Using navigator wheel, scroll up and down.
Once number is found, press SEND key.

Press Mute key to turn on (red light on).
Press Mute key again to turn off (red light off).

While on phone via receiver press Speaker key.
Place receiver back on cradle.

1. In speaker mode.
2. While on the receiver unit.
3. While the phone is ringing.
4. When the LCD screen is on.

1. Press DIR.
2. Press Speed key.
3. Press Add key.
4. Dial speed bin number (i.e. 200-999).
5. Dial 0.
6. Dial phone number.
7. Press Hold/Save key.
8. Dial name.
9. Press Hold/Save key.

1. Press Trns/Pgm.
2. Dial 041.
3. Dial date (mm/dd/yy).
4. Press Hold/Save key.
5. Dial time (in 24hr format).
6. Press Hold/Save key.

1. Press Trns/Pgm.
2. Dial 071.
3. Dial extension number.
4. Dial name.
5. Press Hold/Save key.

1. Press DND.
2. Dial 1.
3. Press Hold/Save key.

1. Press DND.
2. Dial 2.
3. Press Hold/Save key.

1. a) Press “Company Voice Mail” button, follow prompts; OR,
   b) Dial 620, 147135*, follow prompts.