Red Telecom operates on a monthly billing cycle. At the end of each monthly cycle, you will receive a bill for that entire month e.g. January 1st-January 31st.
Your bill is sent via email. Red Telecom is committed to sustainability, leading to reduced paper usage.
There are a number of options available for payment. These options are provided in greater detail on your bill.
1. Direct Debit – The current amount is automatically deducted from your nominated account on the due date.
2. Electronic Funds Transfer – Transfer funds electronically to the nominated bank account. Please enter your account number as the payment reference.
3. Over the phone – Call us on 1300 RED TEL (733 835) to pay your bill by credit card over the phone.
4. BPAY – Contact your bank or financial institution to make this payment from your cheque, savings, debit, credit card or transaction account.
If you have any questions or are unsure about something on your bill, please contact Red Telecom.
If you require information on your usage, contact us on 1300 RED TEL (733 835).
Click here to view your past invoices. From there, you will need to input your login information. If you cannot remember your login information, contact Red Telecom.
A pro-rata charge is the partial amount of Plan or Service & Equipment (Line Rental, Value Added Service) charges, covering the period from the date that you become active with Red Telecom up until the 1st of the following month.
A pro-rata charge will only appear on your first invoice to ensure you are brought up to sync with our billing cycle.